Last update: January 20th, 2021
Due to the outbreak of COVID-19, Mana, like many companies, is experiencing changes in product availability and order fulfillment times. One thing that has not changed, however, is our commitment to taking the best care of our customers, employees, and partners.
In an effort to keep our community informed, we have compiled the following list of updates, which we will continue to modify as the situation develops. We hope that this will provide a bit of clarity in these confusing times, but if you have any further questions, please feel free to contact us directly at email@example.com.
Orders should still be expedited within one business day after they are placed. Standard delivery time is up to 10 days from the date of shipping, but some orders may be delayed due to unexpected changes in the operations of our couriers. After your order is expedited from our warehouse, you should receive a shipping confirmation with a tracking number from the relevant courier service.
In case of any doubts, our customer service department is at your disposal via firstname.lastname@example.org.
2.) Family Packs Temporarily Sold Out
Due to increased demand, our Family Packs have sold out and, due to complications caused by COVID-19, replenishing our supply is taking a bit longer than usual. In the meantime, all current and new Family Pack subscribers will receive 4 boxes of our powder for each order, which is the same amount of food. This will happen automatically. No special action is required on the part of the subscriber and no extra charges will be made.
3.) Sanitation and Hygiene
Though orders placed through our U.S. website are fulfilled by our distribution partner and delivered by a number of private courier services, all our products are manufactured at our European headquarters, where we are still adhering to strict hygienic measures.
We are adhering to strict hygienic measures. All Mana employees have been trained in proper hand washing protocol and work areas are sanitized multiple times per day. In addition, anyone involved in order handling or packing must wear a face mask and vinyl gloves. Our production facility and offices are open only to employees of the company, and anyone entering the premises must undergo a process of disinfection in addition to standard temperature measurement.
For COVID-19 updates from our couriers, please see the website of the courier from whom you receive shipping confirmation.
4.) Possible Product Shortages
Although our inventory is well-stocked, temporary unavailability of certain products could theoretically occur due to unexpected changes on the side of our ingredient suppliers, as well as sudden spikes in order volume. As a food producer, we are doing everything we can to make and distribute enough Mana to all who need it. This includes having a crisis plan and being prepared to run special shifts in our warehouse to ensure that production keeps up with demand. We therefore do not foresee any such shortages, but in case of sudden changes we will notify you immediately.
Thanks for sticking with us. We are here for you.